Support

Need help with Stillkeen? Support requests can be sent to muzil7734@gmail.com. Include your app version, device model, iOS or Android version, and a short description of what happened. Do not send backup files, receipts, or private health information unless support explicitly asks for a safe diagnostic path.

• What's new in 1.2.3?

  Version 1.2.3 is awaiting App Review; public version 1.2.2 remains available. The update expands the library to 25 scenes: 15 free and 10 included in Stillkeen Premium. Change Detective and Route Planning are free; Shopping List and Rotation Assembly are included in Premium. The app keeps Today, Train, Progress and Settings as its four tabs.

• Find records or collect a badge

  In 1.2.3, Progress shows a seven-day overview and contribution heatmap. Open Training records for a selected day's completed practice, or Training analysis for comparable trends. Open Badges to collect an earned award one at a time and choose up to three for display. The 34 permanent milestones and recurring weekly award are based on saved completed practice, not purchases; a break does not erase earned milestones.

• Purchase or restore did not work

  Open Settings and choose Restore purchases. The same action is available on the Stillkeen Premium purchase page. Make sure you are signed in with the Apple ID used for the purchase and that the App Store purchase was completed. If the problem continues, contact support with the approximate time, storefront, and product name, but do not email receipts or transaction identifiers unless requested.

• Manage a subscription or trial

  Where the 1.2.3 subscription options are available, eligible monthly trials last 3 days and annual trials 7 days. Confirm your actual offer, recurring amount and renewal date in the App Store. To manage or cancel, use the subscription-management entry in Stillkeen when available, or iOS Settings > your name > Subscriptions. Cancel a free trial at least 24 hours before it ends if you do not want the first charge. Deleting Stillkeen or resetting data does not cancel a subscription. See Apple's instructions.

  Lifetime Core owners do not need to subscribe again, including valid promotional acquisitions. Restore purchases recovers eligible ownership or current subscription access; it does not restart a trial or create a new sale. Cancelling a subscription does not delete your local training records.

• A practice was interrupted

  Return to Stillkeen. A running attempt interrupted by the operating system is recovered as ended, while the daily-plan item remains available. Start that item again when ready.

• A reminder did not arrive

  Open Settings in Stillkeen and confirm Reminders is enabled. If permission was denied, use Open system settings and allow notifications. Delivery timing is controlled by Android or iOS and may be inexact.

• Sharing did not complete

  Open the result or Daily Board again, choose Share, and select a compatible app from the system sheet. Stillkeen creates a local PNG and does not upload it to a Stillkeen server.

• Backup or restore needs attention

  On iOS, backup files are encrypted and can only be opened with the matching Stillkeen backup key in your Keychain. If iCloud backup is unavailable, check iCloud Drive and iCloud Keychain in system settings, then try again. Keep exported backup files somewhere you control.

• Change language or accessibility options

  Open Settings > Language to choose from 13 languages: English, Simplified Chinese, Traditional Chinese, Japanese, Korean, French, German, Italian, Latin American Spanish, Spain Spanish, Latin American Portuguese, Thai and Vietnamese.

  Settings also provides timer prominence, non-color cues, sound, and haptics. Screen-reader mode is detected from the operating system for supported training variants.

• Control analytics and diagnostics

  Open Settings > Privacy and data to change your practice usage analytics choice. Training remains available with this setting off. The same setting controls crash-report transmission and performance monitoring. Turning it off stops new optional collection and requests deletion of eligible unsent crash reports; it does not delete records already received by providers.

  In 1.2.3, iOS advertising measurement additionally requires Apple's separate tracking permission. Declining that permission keeps training and purchases usable. Google ad personalization stays off. See the Privacy Policy for details.

• Delete local data

  Open Settings, choose Reset All Data, and confirm. Stillkeen stops future analytics capture, cancels app-owned reminders, clears local settings and training history, and restores defaults.

• Health and training claims

  Stillkeen is a self-improvement practice utility. It does not diagnose, prevent, or treat a medical condition and is not a substitute for professional advice or care.